Current – 61 days prior to arrival No cancellation fee will apply
60 – 31 days prior to arrival 20% cancellation fee will apply
30 – 0 days prior to arrival 100% cancellation fee will apply
Our reservations team are on hand to assist with all enquiries on a ‘case by case’ basis, and we look forward to assisting you in planning your Tswalu experience.
Our cancellation policy is applicable regardless of whether payments have or have not been received by Tswalu, and applies to all reservations. The deposit and payment policy excludes trade partners with pre-approved credit facilities.
NOTE: Flight bookings are included in the definition of ‘booking’, for the purposes of this agreement and Tswalu’s cancellation policy. Spa reservations cancelled on the day of the scheduled treatment will incur 100% cancellation fee.
Vouchers are to be redeemed directly with our reservations team and at the value and validity of original purchase. If the guest (voucher recipient) is unable to travel in stipulated time period and at voucher value, then the guest (voucher recipient) may be liable for the outstanding amount.
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