All commitment fees and full payments are held in a separate call account and do not become part of the operational cash flow until the guest has stayed.
Cancellations must be received and acknowledged by Marataba Conservation Camps in writing.
In the event of any reservation being cancelled after Marataba Conservation Camps has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:
o if cancelled between confirmation and 46 days prior to arrival, 20% commitment fee is forfeited.
o if cancelled between 45 days prior to arrival, the full reservation value is forfeited.
Marataba Conservation Camps will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 45 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g. lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).
In the event of a WHO-recognised pandemic directly impacting the ability of Marataba Conservation Camps to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).
Any refund is given at the discretion of Marataba Conservation Camps management.
All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.
Vouchers are to be redeemed directly with our reservations team and at the value and validity of original purchase. If the guest (voucher recipient) is unable to travel in stipulated time period and at voucher value, then the guest (voucher recipient) may be liable for the outstanding amount.
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