Refundable Commitment Fees and final payments are held in a separate call account until the guest arrives on property.
Full refund of commitment fee if cancelled between confirmation and 46 days prior to arrival (irrespective of demand on dates).
No refund of commitment fee that was converted from provisional to confirmed based on demand. l Bookings that cancel will be liable for the cancellation fees pre arrival date: 45-30 days = 50% | 29 days or less = 100%.
All travellers are advised to take out fully comprehensive travel insurance with CFAR (Cancel For Any Reason). This insurance must be able to fully cover cancellation of travel less than 45 days prior to arrival.
At the discretion of management, bookings that paid a Commitment Fee upfront and need to cancel at 45 days or less prior to arrival due to a COVID related travel restriction, will be able to postpone for up to 12 months in advance. COVID related issue – further lockdown, no flights, guest not allowed to board a flight, guest falls ill with COVID and unable to travel.
The cancellation policy also applies to confirmed bookings that reduce their length of stay. The above cancellation fees will apply on the released night/s. l Cancellation must be received in writing.
Vouchers are to be redeemed directly with our reservations team and at the value and validity of original purchase. If the guest (voucher recipient) is unable to travel in stipulated time period and at voucher value, then the guest (voucher recipient) may be liable for the outstanding amount.
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