In the event of any reservation being cancelled after Kwandwe has issued a confirmation, the following will be charged:
o 46 days or more prior to arrival: the Fee is paid back in full, less applicable bank charges.
o 46 – 15 days prior to arrival: 50% of the total reservation value.
o 14 days or less: 100% of the total reservation value.
COVID-19 Cancellation: Full refund up to 48 hours prior to arrival for strictly COVID related access issues. This entails legitimate reasons where government regulations prohibit access either from the country of origin or to/from South Africa, clients are denied boarding, or are ill due to COVID.
Vouchers are to be redeemed directly with our reservations team and at the value and validity of original purchase. If the guest (voucher recipient) is unable to travel in stipulated time period and at voucher value, then the guest (voucher recipient) may be liable for the outstanding amount.
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