Cancellation policy :
All cancellations must be made in writing and the 20% deposit will be forfeited.
Cancellation 90 days prior to arrival: 50% of total invoice cost will be due.
Cancellation 30 days prior to arrival: 100% of total invoice cost will be due.
New Covid-19 cancellation policy :
In order for guests to book our product in these uncertain times, we have amended our policy in relation to Covid-19.
Should clients wish to book and confirm a stay with us and to feel comfortable about putting down funds, we are amending our cancellation policy for any new bookings that would have to cancel due to Covid-19 only.
This means that should you book a stay with us now for anytime going forward and you are forced to cancel due to Covid-19 or the circumstances around it that are out of all of our control, you will not need to pay any form of cancellation fee.
Vouchers are to be redeemed directly with our reservations team and at the value and validity of original purchase. If the guest (voucher recipient) is unable to travel in stipulated time period and at voucher value, then the guest (voucher recipient) may be liable for the outstanding amount.
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